Terms of Use

1. The Service

Flewise is a digital marketplace connecting shippers with carriers (independent drivers and fleets). Flewise is not a carrier or freight forwarder; the contract of carriage is concluded between the shipper and the carrier. Flewise provides listing, offer, matching, trip tracking and notification tools.

2. Accounts

• You must be at least 18 years old and, when acting for a company, authorised to do so.
• You are responsible for keeping your registration details accurate and up to date.
• Driver and shipper accounts are approved after the uploaded documents are reviewed. Flewise may reject incomplete or suspicious applications, stating the reason; rejected users may apply again.
• You are responsible for the security of your account and password. Accounts are not transferable.

3. Shipper obligations

• Accurately describe the load, weight, dimensions, addresses and dates.
• Not ship illegal, prohibited or undeclared dangerous goods.
• Honour the agreed price and conditions towards the carrier.

4. Carrier obligations

• Hold a valid driving licence, the authorisations required by law and appropriate insurance (e.g. CMR).
• Bid only on loads suitable for their vehicle and documents.
• Deliver accepted loads carefully, on time and safely, and update the trip status in the app.
• Accept that sharing location during a trip is necessary for the shipper’s tracking.

5. Offers, agreements and cancellation

• A carrier’s offer becomes an agreement once the shipper accepts it and the carrier gives final confirmation.
• A shipper may cancel a listing before agreeing with a carrier. Cancellations and changes after an agreement are settled between the parties.
• Payment: [PAYMENT MODEL — e.g. directly between the parties / through Flewise].

6. Fleet managers

A fleet manager may bid on behalf of their fleet and assign agreed loads to their own drivers. They can see a fleet driver’s duty location only while the driver is on duty and has consented. Fleet managers are responsible for their relationship with their drivers and the validity of their documents.

7. Fees

[FEE MODEL — e.g. the Service is currently free / commission per agreement]. Fee changes are announced in advance.

8. Prohibited use

• Creating fake accounts or using another person’s identity or documents.
• Using the Service for illegal transport, fraud or harassment.
• Using other users’ data outside the Service without permission.
• Attempting to bypass security, scrape data or disrupt the Service.

9. Limitation of liability

As Flewise is not a party to the contract of carriage between users, it is not liable for damage, loss or delay of loads or for payment disputes; these are settled between the parties and their insurers. Flewise takes reasonable care to keep the Service running but does not guarantee it will be error-free or uninterrupted. Liability that cannot be limited by law remains unaffected.

10. Suspension and deletion

Accounts that breach these terms may be suspended or closed after a warning, or immediately for serious breaches. You can delete your account at any time in the app (Profile → Account details → Delete my account).

11. Intellectual property

The Flewise name, logo, software and content belong to Flewise. Using the Service grants you no rights to them.

12. Changes

We may update these terms. Material changes are announced in the app or by email before they take effect. Continuing to use the Service after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of [ISTANBUL] have jurisdiction; the statutory rights of consumers remain unaffected.

14. Contact

Questions: info@flewise.com